Water Damages and what to do?

8/23/2022 (Permalink)

What actually occurred?

The plastic water line behind the refrigerator frequently cracks, starting a sluggish trickle that accumulates water behind the refrigerator unseen. Excessive condensation buildup is another typical cause that has the same result. Numerous issues can arise in your house as a result of water damage from your refrigerator, especially given how long the issue may go unnoticed before it is discovered and how much damage has already been done to your floors and the surrounding surroundings. Mold can grow and your floors can deteriorate in the ideal conditions of moisture, heat, and darkness. These mould spores can be problematic in places like apartments or enclosed spaces, and a condition like this should not be disregarded. Since SERVPRO specialises in mould remediation, we will gladly get rid of the problem and stop any future aggravation for you.

Next, what?

Any visible water must first be cleaned up to prevent further damage and the possibility of mould growth. After doing this, check your refrigerator to see if there are any obvious leaks or places where excessive condensation may be accumulating. If feasible, it's critical to replace any damaged connections in order to immediately halt the leak. Examine the damage to the area under and around the refrigerator if you are able to. The majority of the time, damage to the floors will be obvious, but the underlying issues may be hidden beneath.

what happens to water?

8/23/2022 (Permalink)

What Happens to the Water Now?

When a leak develops, it can be frustrating to try to determine where the water goes. It's important to know the right procedures to take when a leak is discovered coming from an appliance or an open entryway (window, door, hole).

It's considerably more challenging to manage in the case of multi-unit buildings, such as co-ops or apartment complexes. To choose an appropriate water restoration solution, it is vital to determine the path of the water. Since each apartment is normally plumbed separately yet shares walls, ceilings, and floors with other living spaces, multi-unit housing is a natural place for such detective work. When it is quite likely that the water from the leak eventually spreads throughout the building where you cannot even see it and other tenants have not yet noticed, it is insufficient for a landlord to just respond to the complaint of one tenant.

Is It Simple to Track Water's Movement from Space to Space?

Water is frequently said to follow the route of least resistance. This fact does not always stand up to inspection because there are many additional considerations. For instance, if condensation forms on a cold water supply pipe running parallel to the floor in a warm, damp basement, some water will drop in a line down the pipe's length and fall to the ground. There would be numerous damp places traced on the floor throughout the length of the pipe, as opposed to simply one wet spot. The condensation will, however, have a tendency to run down the pipe and collect in a circle at the bottom if the cold pipe is parallel to the floor. Additional cases may yield even more contrasting solutions.

Now Tell Me How Trained Technicians Follow the Water

Since water doesn't go along the same paths that people might assume from mythology, SERVPRO needs to come up with more dependable methods of figuring out where water travels and hides. During the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) training, our specialists learn the fundamental techniques for detecting moisture. We employ moisture detectors with and without prongs to find the presence of moisture, which aids us in tracing the path of an intrusion by water. We also use specialised moisture metres to measure the amounts of water absorbed by porous materials for further data. After we remove any standing water, the moisture levels serve as baselines for our Applied Structural Drying (ASD) professionals as they decide what drying goals to set.

Why Is It Important? Shouldn't the Water Inside the Building Just Dry Up?

One of the worrying possibilities to think about is the potential for mould development if all water is not removed from every area of an apartment complex. Only a minimal amount of moisture is required for mould spores to "germinate" and start growing. Molds only require oxygen, water, and an organic surface on which to grow. Mold colonies can grow without light in any building cavity, above ceilings, and between walls. Landlords are required to locate the leak and make plans to remove all water as soon as one occurs due to the risk of mould damage when wood framing, drywall, ceiling tiles, and other building materials are even slightly wet.

How Do Experts Remove Water From Tight Spaces?

Even in a large apartment complex, portable extractors can be moved quite a distance inside the flats. Compared to the larger, more powerful truck-mounted models, the mobile units are significantly more adaptable in their usage and can fit in confined locations much more readily. Up to 12 litres of water can be extracted using the equipment before it needs to be drained and a new attempt made to remove as much water as is possible. The apparatus can be carried like a backpack. We must take into consideration various controlled removal procedures, such as drilling access holes into the walls, if the extractor cannot reach moisture even with extenders.

Advice on what to do after facing water flood

8/23/2022 (Permalink)

Floods in your building can be terrible; we understand how stressful and frustrating this can be. However, there are certain things you can do in the first 24 hours after a flood if you follow our advice.

• Take photos of the damage before removing any water. This will help your insurer understand the extent of the damage.
• Protect Your Health: Sewage or home chemicals could contaminate the water. Wear rubber gloves if you plan on lingering near the water.
• Contact your insurance provider: Notify your insurance company as soon as possible after the flood. Keep the phone numbers of your insurance company and local agent in your phone for emergencies.
• Remove Water: Once your insurer has given you permission to do so, utilise a sump pump and contact a restoration business.
• Mold can develop in as little as 24 to 48 hours after a flood. Make sure to rapidly remove any moist contents, such as carpets and bedding.

Flooding at your home or company necessitates the assistance of an expert. To get it repaired as soon as possible, contact your local restoration firm.

Dealing with Water Floods

8/23/2022 (Permalink)

Water flood

How to Stay Safe During a Flood

Water can enter your home during a storm and cause flooding, which can seriously harm your property. However, ensuring the protection of your immediate family, pets, and other loved ones should always come first. When the weather is safe, return to inspect the damage and start the cleanup once the storm has passed. When visiting the floodplain, avoid doing the following things:

Keep Your Hands Off the Water.

Numerous forms of contaminants, such as bacteria, viruses, chemicals, and debris, can be found in floodwater. Wearing rubber boots, gloves, and avoiding getting your hands or face wet will help protect your skin from the damaging effects of the water. If, in spite of your best efforts, contact happens, wash right away with soap and fresh water.

Never step into standing water.

Homes, yards, roadways, and other locations may have standing water after a flood. It is not unusual to see downed powerlines following a storm because strong winds frequently accompany intense storms. You can't always discern what's underneath the surface because floodwater is typically murky. If you enter a flooded home, you can get an electric shock if the water has been electrically charged. The risk of electrocution will be reduced with the use of rubber boots.

Don't let the water stand still.

Bacteria have more time to grow the longer water sits. The structural integrity of objects might start to deteriorate if they are submerged in water over extended periods of time. As quickly as possible, the water should be carefully evacuated. You can limit any water damage to your home by clearing the water more quickly. As soon as the water has been removed from the area, you should start the drying process because mould can start to form in as little as 24 to 48 hours.

By following a few precautions, you can help keep yourself safe from the dangers of floodwater.

Water damage in Long Beach California

2/1/2022 (Permalink)

Drying the wood floor.

Water damage in Long Beach California.

 This completely remodeled custom built house had water damage due to pipe leak from the Master Bathroom which penetrated to downstairs Dining Room, Kitchen and the Pantry. The homeowner just finished putting the plank engineered wood floor and emphasized how important it is for us to save them. We at SERVPRO of Northwest Long Beach dispatched our technicians to go out there ASAP and assess the damage. After moisture mapping, we outlined the effected area and our crew start the water remediation. Setting up equipment to save the wood floor was our first priority and due to timely manner response, we managed to salvage the wood floor and start the water remediation to the rest of the dwelling.

WATER DAMAGE TO KITCHEN CEILING - "Like it never even happened."

1/31/2022 (Permalink)

In this case a slow leak from an upstairs bathroom caused sizable damage to the kitchen ceiling below.

Taking preventative measures are always recommended, but there is nothing that will stop a pipe from bursting if we cannot see it within the wall.

If you see any changes, investigate and aim to identify the source.

SERVPRO has technology to assist with identifying leaks behind walls and it is a FREE INSPECTION! Call us for a no charge initial inspection, there is no loss, in being thorough.

In this home, after we removed portions of the ceiling we uncovered the source of the leak.  Once repaired we began the remediation, cleaning, drying and reconstructing the affected area to make it:

"Like it never even happened."

SERVPRO of Northwest Long Beach responds quickly and expertly to resolve your emergency.  We will inspect and advise on best solutions.  We are your partner and will scientifically follow best practices.  Mark down this number!

Water Damage | What is Covered Under Rental Insurance?

8/20/2021 (Permalink)

Depending on the type of policy, Renters insurance protects you against water damage caused by a number of situations that you may experience as a tenant in Montgomery County, such as accidental overflows or water discharge. 

Accidental water damage incidents include:

• Pipe burst
• Machine malfunction (dishwasher, washing machine, etc) 
• Plumbing. 
• Damage to neighboring units

What Is My Landlord Responsible For?

Your landlord is responsible for the maintenance of your rental home, which includes preventing and fixing leaks. Any flaw in the building that could be linked to a possible future cause of property damage and water damage repairs must be reported.

Almost all rental agreements claim that you are not responsible for water damage repairs that are caused by structural issues if you inform your landlord in writing as soon as you find them. This involves leaks in the ceiling, assuming you aren't the one who caused them.

Double-Check Your Lease And Your Renter Policy 

Although most policies cover losses caused by accidental water damage, call your insurance company and discuss what your rental insurance covers.  Also, read your lease carefully. Make sure you understand your and those of your landlord's responsibilities in the event of a crisis. And in times of emergency, make sure your landlord knows to call SERVPRO when water damage restoration services are needed.

Heavy Rains, Flash Floods And Water Damage

8/20/2021 (Permalink)

Flooding And Water Damage To Your Home

Weather patterns in your area can be unpredictable. Flash flooding, heavy rains, and road closures are part of life in the metro area.
Sometimes floods develop slowly and forecasters can predict where a flood will happen well in advance.

There are times that flash floods occur in minutes and even on occasion, without any sign of rain. The National Weather Service (NWS) believes being prepared can save your life and give you peace of mind.

National Weather Service recommends following these tips before a flood:

1. If you have access to sandbags or other materials, use them to protect your home from flood waters if you have sufficient time to do so. Filling sandbags can take more time than you may think.

2. Have a professional install check-valves in plumbing to prevent flood waters from backing up into the drains of your home. Make sure your sump pump is working and consider having a backup. Make sure your electric circuit breakers, or fuses, are clearly marked for each area of your home.

3. Since standard homeowners insurance doesn't cover flooding, ensure coverage by contacting your insurance company or agent to purchase flood insurance. This must be done before there is even a threat of flooding as insurance companies stop issuing policies if there is a threat of flooding. (i.e. an approaching hurricane). Many flood insurance policies take at least 30 days to go into effect so even if you can buy it as a storm is approaching, it may not protect your investment.

A Flooded Basement Can Lead To Structural Issues And Mold

8/20/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level.

There are a number of reasons why your basement could flood, including:

A blocked or failed sewer lateral pipe

Heavy rain causes surface water to pool around your home

Storm sewer backup
Sanitary sewer backup
Foundation drainage failure
Water supply-line break or hot-water tank failure
Have Questions about Basement Flooding?

Call us Today

If flood water is not handled quickly and properly, it can cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. Mold is also a threat if the water damage isn't treated.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today

A flooded basement can jeopardize your safety, and your home’s integrity.

We are Flooded Basement Specialists:

We are Available 24 hours/7 days per week

We’re a Preferred Vendor to many National Insurance Companies

We Bill the Insurance Directly – One Less Thing For You To Worry About

Our Technicians are Highly Trained in Water Restoration Techniques

We use s500 IICRC Restoration Standards

Advanced Inspection and Extraction Equipment

SERVPRO technicians are available to help.

Damage from Clean Water

8/20/2021 (Permalink)

Damage from Clean Water:

• Shut off the water source if possible or contact a qualified professional to do so.
• Turn off circuit breakers for wet areas of the building, if access to the power distribution panel is safe from potential electrical shock.
• Remove as much excess water as possible by mopping and blotting.
• Wipe excess water from wood furniture after removing lamps and tabletop items.
• Remove and prop up wet upholstery cushions for even drying.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Damage from Contaminated Water:

• Avoid all contact with sewage and items contaminated by sewage.
• Do not walk through contaminated areas, as you could spread damage to unaffected areas.
• Do not turn on HVAC system if there is a possibility of spreading contaminated air.
• Do not use household fans to dry the structure; air flow could spread contaminants.
• Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

SERVPRO is here to help. Give us a call if you have water damage

We are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Floods And Damage Across Several States

8/20/2021 (Permalink)

Floods And Damage Across Several States

Storms and heavy rains can cause heavy flooding in a short period of time. Certain parts of the country experienced heavy rains earlier this year. People experienced dangerous storm water and flood damage in 6 states in early March. The National Weather Service is warning that rivers will stay in flood stage for days. The flood waters forced evacuations and millions in damage.

After The Flooding

Flooding means that not only will a homeowner have to think about the current situation of being displaced from their home and losing some of their personal belongings, but the results after the water is gone. Standing water is a breeding ground for bacteria.

Once the water has subsided the presence of dirt, grime, bacteria and mold will be present. The level of expensive damage depends on how long the standing water is left unattended. There is no telling when the water can be extracted from the towns let alone people’s houses.

After the waters have subsided and before you immediately enter your home refer to this checklist.

1. Watch out for wild animals, poisonous snakes that may have entered the home, check thru the debris.

2. Watch out for plaster, loose ceiling structures and document everything for yourself and for insurance purposes.

3. Throw away any food, anything that may have come in contact with the flood waters, anything in the fridge.

4. Check electrical systems, gas leaks, sewage and water lines all for damage.

Call SERVPRO Even if your flood damage is not as dramatic as what we saw in the south earlier this year, we'll be there to help.

FAQ: I AM A RENTER-WHO WILL PAY FOR THIS WATER DAMAGE REPAIR?

1/14/2021 (Permalink)

At SERVPRO of Downtown Long Beach/Signal Hill, we have the opportunity to work on many water damage properties where multiple parties are involved.  We often have renters, homeowners, property managers, and HOAs on a single water damage repair.  Each project is unique when it comes to water restoration for condos or homes.  Renters are responsible for their belongings, except in rare cases where the landlord's policy covers rental belonging.  If a renter has a rental insurance policy, the policy may cover damaged contents (furniture, clothing, personal items), temporary housing if needed, or cleaning your belongings.  The homeowner is responsible for the structure of the property.  HOAs may be responsible for some of the structural repairs, depending on how the association bylaws are written.   

Part of our job at SERVPRO of Downtown Long Beach/Signal Hill is to guide you through this process.  We do water damage repairs every day, 24/7, so it is our pleasure to help you recover after a water emergency.  Our team is trained to help you file a claim and communicate with your landlord and property manager.  Please call SERVPRO at 888-591-1733 and we will help you with the water damage repair at your condo, home, or business. 

WATER DAMAGE: THE SCIENCE OF DRYING

1/14/2021 (Permalink)

The Science of Drying

When faced with water damage, we might instinctively reach for towels to dry the wet. We might add fans to aid the process. However, there is actually a science to the drying process. The knowledge of psychometrics, the dynamics of moist air, is critical to lower the chances of secondary damages. Your IICRC certified and trained technicians at SERVPRO of Downtown Long Beach/Signal Hill know the steps to take when your business or residence experiences water damage:

• First, we’ll conduct an inspection to detect what material(s) are wet
• Next, we’ll measure how much moisture is in those wet components and monitor whether the materials are drying properly.
• Additionally, we’ll "speed up" the process by using professional drying equipment.  While a wet building can often dry naturally, it might do so unevenly, inadequately, or might take too long…all allowing for secondary damages to occur.

SERVPRO of Downtown Long Beach/Signal Hill has the knowledge, advanced equipment, and the technology, DryBook (a proprietary tool that provides real-time documentation, updates on the drying process, and confirms industry drying requirements are met) to ensure that your water damage is mitigated. We’ll make it “Like it never even happened.”

WATER DAMAGE: THE SCIENCE OF DRYING

12/8/2020 (Permalink)

When faced with water damage, we might instinctively reach for towels to dry the wet. We might add fans to aid the process. However, there is actually a science to the drying process. The knowledge of psychrometrics, the dynamics of moist air, is critical to lower the chances of secondary damages. Your IICRC certified and trained technicians at SERVPRO of Downtown Long Beach/Signal Hill know the steps to take when your business or residence experiences water damage:

• First, we’ll conduct an inspection to detect what material(s) are wet
• Next, we’ll measure how much moisture is in those wet components and monitor whether the materials are drying properly.
• Additionally, we’ll "speed up" the process by using professional drying equipment.  While a wet building can often dry naturally, it might do so unevenly, inadequately or might take too long…all allowing for secondary damages to occur.

SERVPRO of Downtown Long Beach/Signal Hill has the knowledge, advanced equipment and the technology, DryBook (a proprietary tool that provides real-time documentation, updates on the drying process and confirms industry drying requirements are met) to ensure that your water damage is mitigated. We’ll make it “Like it never even happened.”

WASHING MACHINE WATER DAMAGE: COMMON CAUSES

8/1/2020 (Permalink)

Washing machines are one of the most common sources of water damage in the home, and the damage can be costly, reaching potentially thousands of dollars.

Faulty washing machines can be difficult to diagnose and time consuming to repair. Specific preventative measures can save you both time and money down the road. The most effective ways of preventing damage from your washing machine are to:

• Replace the washing machine intake hose every 5 years.
• Check your sewer line after a storm, before running your washing machine.
• Don’t overload your washing machine.
• Have your machine professionally installed to avoid water line pinches and drainage issues.
• Shut off the intake valve behind your machine at the first sign of trouble.
• If you can’t access the intake valve, know how to shut off your home’s water main.

If you experience water damage in your Long Beach home as a result of a faulty washing machine, call SERVPRO of Northeast Long Beach/Lakewood to fix the source of the problem and reverse the water damage. We’re available 24/7 at 562-420-0030.

HOW DOES A DESICCANT DEHUMIDIFIER WORK?

8/1/2020 (Permalink)

At SERVPRO of Northeast Long Beach/Lakewood, we use a variety of equipment to restore water damaged materials and revert your Long Beach property back to preloss conditions. One such piece of equipment that excels at large loss drying is the desiccant dehumidifier.

A desiccant dehumidifier differs from a regular dehumidifiers since it utilizes chemical attraction instead of condensation to remove water from the air. A desiccant dehumidifier is made of several key components all working together. These include the following:

• The desiccant: Perhaps the most important component of a desiccant dehumidifier is the desiccant itself. A desiccant is simply a chemical that adsorbs (not absorbs) moisture. Moreover, the desiccants used in desiccant dehumidifiers are able release the same adsorbed moisture when heated. This ability to not only adsorb moisture but also to release it when heated is absolutely critical to the proper functioning of a desiccant dehumidifier. 
• A large rotating drum: This drum is about as wide as the dehumidifier itself and an inch or two thick, depending on the model. It’s made up of alternate layers of flat and corrugated sheets, arranged to allow for air flow perpendicular to the drum. This drum or “desiccant rotor” functions to remove moisture from incoming room air.
• A condenser: Made of plastic, it’s about as long and wide as the dehumidifier itself. It functions to condense warm moist air.
• A heater: Its sole function is to reheat air.
• One or several blowers: These function to move air throughout the system. Most commercial grade desiccant dehumidifiers have one big blower on the back of the dehumidifier. It pulls air in through the front and exhausts it out of the top. Many units also come equipped with a secondary smaller blower that circulates the air that is moved through the recharge zone of the desiccant drum. 

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Regardless of the situation, we have the tools to handle the job!

Did you know AC units can easily lead to water damage if not maintained properly?

8/1/2020 (Permalink)

• A broken pump
• A/C condenser coil is leaking
• Faulty installation
• Dirty filter
• Overflow pan is damaged
• A/C drain line is clogged

Regardless of what caused the leak, it is important to call SERVPRO of Northeast Long Beach/Lakewood to obtain a professional estimate and thoughtful plan to repair your water damaged floors and walls. We can help identify the source of the leak and ensure it is repaired to prevent further damage. We are available 24/7 to take your call.

Water Emergencies

8/1/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of NE Long Beach / Lakewood provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of NE Long Beach / Lakewood arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –562-420-0030

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

 About SERVPRO of NE Long Beach / Lakewood

SERVPRO of NE Long Beach / Lakewood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water damage can be headache, But We are Faster to any Disaster

4/2/2020 (Permalink)

Flooding and water crises don't sit tight for ordinary business hours and neither do we. SERVPRO of NE Long Beach/Lakewood gives crisis cleaning and rebuilding administrations 24 hours every day, 7 days per week—including all occasions.

Quicker To Any Size Disaster

Flooding and water harm is intrusive. Water rapidly spreads all through your home and gets retained into floors, dividers, furniture, and that's just the beginning. SERVPRO of NE Long Beach/Lakewood shows up rapidly and begins the water extraction process very quickly. This prompt reaction assists with limiting the harm and the cleaning and rebuilding costs.

Need Emergency Service? Call Us all day, every day – 562-420-0030

Water Damage Timeline

In no time

Water rapidly spreads all through your property, immersing everything in its way.

Water is ingested into dividers, floors, upholstery, and effects.

Furniture completions may drain, causing perpetual recoloring on floor coverings.

Photos, books, and other paper merchandise begin to grow and twist.

Hours 1 - 24:

Drywall starts to grow and separate.

Metal surfaces start to discolor.

Furniture starts to grow and break.

Colors and inks from fabric and paper merchandise spread and stain.

A smelly scent shows up.

48 Hours to 1 Week:

Form and mold may develop and spread.

Entryways, windows, and studs swell and twist.

Metal starts to rust and erode.

Furniture twists and gives indications of form.

Paint starts to rankle.

Wood flooring swells and twists.

Genuine biohazard tainting is conceivable.

Over 1 Week:

Reclamation time and cost increment significantly; supplanting sullied materials and basic remaking might be broad.

Auxiliary wellbeing, shape development, and biohazard contaminants present genuine dangers to inhabitants.

About SERVPRO of NE Long Beach/Lakewood

SERVPRO of NE Long Beach/Lakewood works in the cleanup and reclamation of the private and business property after a fire, smoke or water harm occasion. Our staff is exceptionally prepared in property harm rebuilding. From introductory and continuous preparing at SERVPRO's corporate preparing office to standard IICRC-industry accreditation, have confidence our staff is furnished with the information to reestablish your property.

Renter insurance is worth it?

4/2/2020 (Permalink)

SERVPRO of NE Long Beach/Lakewood prescribes Renter's Insurance. Here is the reason:

Working our rebuilding business in the more prominent Long Beach region presents us with the mind-boggling universe of taking a shot at water harm or shoot harm in Multi-Unit or High-ascent properties. We should give a case of the considerable number of players that can be engaged with a water misfortune at a 4-story apartment suite complex with 2 units being influenced by the misfortune. Here is the arrangement:

Rita rents Unit 1 on the principal floor from her landowner Lucy. Owen lives above Renter Rita in Unit 2 on the subsequent floor and he possesses the property. At 2:00 am on a Saturday night, Owner Owen's latrine begins to flood. Proprietor Owen doesn't return home until 6:00 am, at which time he finds the water harm. He stops the stock line to the can (which really work since he is a decent mortgage holder who supplanted them a year ago) and calls Renter Rita. Leaseholder Rita answers her telephone, revealing to Owner Owen she is on her path home from the air terminal after an overnight flight and in no disposition to manage this circumstance.

At the point when Renter Rita returns home, she finds that the latrine water has soaked her restroom and whole storage room loaded with the attire. Tenant Rita calls her Landlord Lucy in tears to give her the news. This is when Renter Rita discovers that her Landlord Lucy can't for any of Renter Rita's own assets. Landowner Lucy says, "Leaseholder Rita, I advised you to get Renter's Insurance when you moved in!" Renter Rita starts to truly freeze now. She has a major gathering tomorrow with nothing to wear, also she is as of now depleted from her excursion for work. She begins to absorb water with towels, which does minimal great yet she doesn't have a clue what else to do.

Meanwhile, Landlord Lucy calls her protection hotline and poses plenty of inquiries. Landowner Lucy's next call is to Owner Owen to shout at him, telling him that he is capable to fix her unit and pay for Renter Rita's remain while the work is being finished. Proprietor Owen discloses to Landlord Lucy to quiet down, referencing that neither of them is dependable. Oh, Owner Owen has checked on the CC&R's, which express that latrine flood is secured by the HOA, with a couple of special cases that they can turn out later.

Now Owner Owen and Landlord Lucy start a 3-route call with HOA President Horatio. HOA Horatio can't morning individual, so he discloses to them that the two of them have to document their own cases promptly, including Renter Rita on the off chance that she has protection. HOA Horatio clarifies the HOA approach covers just a piece of the case, and the last duty is worked out toward the finish of the case between the protection bearers. The HOA is required to meet to talk about the case once it is resolved who is answerable for which parts of the case. This could be a month or progressively out. In the event that they don't call SERVPRO of Downtown Long Beach, their favored Water Mitigation merchant,

ASAP, at that point, the case cost will in all probability go up since the harm deteriorates the more drawn out the water sits.

Proprietor Owen and Landlord Lucy hang up and get back to their protection transporters. They also are told by their protection hotline that SERVPRO of NE Long Beach/Lakewood is their favored seller. They choose to make separate cases and call SERVPRO.

Before they know it, a well disposed of SERVPRO of NE Long Beach/Lakewood group is nearby, taking estimations, setting up gear, and moving influenced things aside for evaluation.

While the SERVPRO group is working, Renter Rita calls her protection bearer, still in tears, seeking after a marvel. Mr. Protection requires her to briefly wait for a few minutes while he audits her strategy. Leaseholder Rita chomps her nails, standing by anxiously for them to give her the news. Mr. Protection gets back on the line to tell Renter Rita that, Yes! You do have a leaseholder's arrangement. It turns out her neighborhood agent included it at her last recharging, per her solicitation. Tenant Rita works such a lot that she once in a while overlooks all the manners in which she sets herself up for progress. She was excited to discover that her strategy secured her harmed dress. Mr. Protection gave Renter Rita a crisis check, as sketched out in her arrangement, to purchase a couple of things while she harmed apparel is assessed for rebuilding or fix by the SERVPRO of NE Long Beach/Lakewood group.

After a month after the fixes are totally finished and every single influenced party are settled, Owner Owen, Renter Rita, HOA Horatio, and Landlord Lucy get together at their nearby wine bar, to get up to speed and chuckle about their huge battle. The HOA wound up covering some portion of the case and their own strategies secured the equalization. They state a gathering "Cheers!" to their protection bearers.

This story could host finished distinctively if all gatherings were uninsured or underinsured. Here are some useful hints:

Ensure you comprehend your inclusion.

Invest energy with your operator posing inquiries to guarantee you completely handle what is and can't by your approach.

Experience diverse made-up situations with your specialist to discover what your inclusion would be in various circumstances.

For instance, "Imagine a scenario in which I left a light consuming and there was smoke harm in my condo?" Or "Consider the possibility that my neighbor's fridge line spilled and demolished my roof.

Set aside the effort to audit your inclusion on the off chance that anything changes with your property or living circumstance.

On the off chance that you are a tenant buy a tenant's approach. On the off chance that you are a proprietor, urge your tenants to get a tenant's approach.

The lesson of the story – protection is a piece of our day by day American life. Set yourself up for progress by buying a protection arrangement that meets your requirements

Water Damage at your Rental Condo, Multi-Unit Property, or High-ascent? We are prepared to help. Call SERVPRO of NE Long Beach/Lakewood at 562-420-0030

SIGNS OF A SLAB LEAK

9/3/2019 (Permalink)

Water damage can occur in a variety of ways, including a slab leak. A slab leak is a term to describe a leak that has developed in the copper water lines running below the concrete foundation of your home. When these same leaks are above ground, in the wall or ceiling, they are known as pinhole leaks. Check out the signs in this list, so you'll be ready if it happens to you.

Your Hardwood or Tile Floor is Suddenly Hot

Do your floors suddenly feel hot? You might have a hot-side slab leak that is running 24/7 and heating up your floors from below. Unfortunately, those nice warm floors are costing you a bundle to heat all that water! 

If you have carpeting, you probably won't detect the hot spot right away. If you have pets, you may notice them lying in a certain spot repeatedly on cool days, so check the floor and see if it's warmer than surrounding areas.

Low Water Pressure

With so much water flowing out of leaks or breaks in the pipes, that leaves less water to travel to your fixtures, resulting in sudden low water pressure. If you're not using water at the same time anywhere else in the house, like the washing machine or the shower, you could have a slab leak that's stealing your water pressure.

Bad or Musty Smells 

If water from a slab leak bubbles up under your carpet, mold and mildew growth will soon follow. If the leak wicks up into the drywall, you could also develop mold in your walls. While these types of mold growth are usually not visible, you will definitely start to smell them! So if areas of your house suddenly smell musty, check this list for other signs of a slab leak. 

If you think you have a slab, don't hesitate to call us 24/7. We will identify the source of the problem, restore your home or business to preloss conditions, and make it "Like it never even happened."

WASHING MACHINE WATER DAMAGE: PREVENTATIVE MEASURES

7/29/2019 (Permalink)

Washing machines are one of the most common sources of water damage in the home, and the damage can be costly, reaching potentially thousands of dollars.

Faulty washing machines can be difficult to diagnose and time consuming to repair. Specific preventative measures can save you both time and money down the road. The most effective ways of preventing damage from your washing machine are to:

• Replace the washing machine intake hose every 5 years.
• Check your sewer line after a storm, before running your washing machine.
• Don’t overload your washing machine.
• Have your machine professionally installed to avoid water line pinches and drainage issues.
• Shut off the intake valve behind your machine at the first sign of trouble.
• If you can’t access the intake valve, know how to shut off your home’s water main.

If you experience water damage in your Long Beach home as a result of a faulty washing machine, call SERVPRO of Northeast Long Beach/Lakewood to fix the source of the problem and reverse the water damage. We’re available 24/7 at 562-420-0030.

HOW DID MY AIR CONDITIONING UNIT LEAD TO WATER DAMAGE?

7/17/2019 (Permalink)

Many Long Beach residents are using air conditioning units to combat the hot summer months, but did you know these units can easily lead to water damage if not maintained properly? 

If you notice your A/C unit leaking water in your residence, it’s important to quickly take steps to minimize damage to your property. First, perform a quick inspection to identify where specifically the water is coming from. You may consider the following six major reasons that A/C units leak when beginning the troubleshooting process:

• A broken pump
• A/C condenser coil is leaking
• Faulty installation
• Dirty filter
• Overflow pan is damaged
• A/C drain line is clogged

Regardless of what caused the leak, it is important to call SERVPRO of Northeast Long Beach/Lakewood to obtain a professional estimate and thoughtful plan to repair your water damaged floors and walls. We can help identify the source of the leak and ensure it is repaired to prevent further damage. We are available 24/7 to take your call.

WHAT ARE THE COMPONENTS OF A DESICCANT DEHUMIDIFIER?

7/6/2019 (Permalink)

At SERVPRO of Northeast Long Beach/Lakewood, we use a variety of equipment to restore water damaged materials and revert your Long Beach property back to preloss conditions. One such piece of equipment that excels at large loss drying is the desiccant dehumidifier.

A desiccant dehumidifier differs from a regular dehumidifiers since it utilizes chemical attraction instead of condensation to remove water from the air. A desiccant dehumidifier is made of several key components all working together. These include the following:

• The desiccant: Perhaps the most important component of a desiccant dehumidifier is the desiccant itself. A desiccant is simply a chemical that adsorbs (not absorbs) moisture. Moreover, the desiccants used in desiccant dehumidifiers are able release the same adsorbed moisture when heated. This ability to not only adsorb moisture but also to release it when heated is absolutely critical to the proper functioning of a desiccant dehumidifier. 
• A large rotating drum: This drum is about as wide as the dehumidifier itself and an inch or two thick, depending on the model. It’s made up of alternate layers of flat and corrugated sheets, arranged to allow for air flow perpendicular to the drum. This drum or “desiccant rotor” functions to remove moisture from incoming room air.
• A condenser: Made of plastic, it’s about as long and wide as the dehumidifier itself. It functions to condense warm moist air.
• A heater: Its sole function is to reheat air.
• One or several blowers: These function to move air throughout the system. Most commercial grade desiccant dehumidifiers have one big blower on the back of the dehumidifier. It pulls air in through the front and exhausts it out of the top. Many units also come equipped with a secondary smaller blower that circulates the air that is moved through the recharge zone of the desiccant drum. 

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Regardless of the situation, we have the tools to handle the job!

SAVING A BOOK FROM WATER DAMAGE

5/1/2019 (Permalink)

Water Damaged Book

If you experience flooding or severe water damage in your Long Beach or Lakewood home, rescuing your possessions from a burst pipe or water leak can become a stressful task. Finding a sentimental book could cause you to scramble to dry it in a hurry.

The following tips can help you save a wet book, even if the pages are incredibly weak or completely soaked with water.

1. Wipe down the cover. Once excess water has been removed, use a microfiber cloth to gently wipe down the cover. 
2. Shake out excess water. Move the wet book to a dry area to prevent further damage. If the book is dripping with water, tightly hold it closed and shake out as much as you can.
3. Place the book upright. After setting down the washcloth, set the book to stand upright to allow the water to flow down to the base. 
4. Absorb the water. Lay down a wash cloth on a dry, flat area to serve as a base to absorb the water. 
5. Insert rags behind the covers. Place rags in between the front and back covers only. Avoid placing them in between the pages as they can rip easily.
6. Let the book sit. Allow the book to rest in standing position for as long as necessary to dry completely.

With some patience and ingenuity, a valuable book can be saved from water damage. Don’t hesitate to contact us for emergency cleaning and flood damage repair. For home and business restoration services, SERVPRO of Northeast Long Beach/Lakewood has you covered every step of the way. 

WATER DAMAGE FROM A DISHWASHER

3/12/2019 (Permalink)

Have you experienced water damage from a malfunctioning dishwasher? Identifying the source of the problem can become a challenging task. Here we will list common causes for a dishwasher leak, discuss how quickly water damage can occur, explore if it's covered by insurance, and what can be done to fix the problem.

Common causes for a dishwasher leak include the following:

• Worn gaskets
• An dishwasher incorrectly leveled
• Incorrect dish washing soap
• Broken door
• Defective dishwasher tub

How long does it take for damage to occur?

Water leaking from a dishwasher can cause damage within a few hours. Any visible pools of water should be mopped quickly; if it remains on the floor for too long, it can cause permanent damage. Some flooring materials are more susceptible to water damage such as wood or bamboo. For instance, wood will absorb water quickly, causing your flooring to warp and crack.

Is the damage covered by insurance?

Depending on your insurance policy, the damage might be covered. If the dishwasher is new, has shown no previous signs of wear and tear, and you report the damage in a timely manner, your insurer may cover the repair cost. If your dishwasher is old, shows signs of neglect, and has caused you problems in the past, your insurer will likely rule that the water damage is due to negligence on your part and not cover the damages. In addition, we encourage you to view your dishwasher’s warranty to figure out if you can receive a replacement washer free of charge.

Repairing the resulting water damage

Once you notice a malfunction with your dishwasher, make sure to turn it off right away. Call SERVPRO of Downtown Long Beach / Signal Hill, and we can assist with pulling the unit out from under the counter to reach any water that has pooled beneath the machine. Additionally, we can identify the cause of the leak, test for moisture, and schedule any necessary repairs. Let us know how we can help, day or night, at 562-591-1788.

CRAWL SPACE WATER DAMAGE

3/11/2019 (Permalink)

Water damage is incredibly invasive and often reaches a home's crawl space. This is the hollow area found under some houses between the ground and the first floor, roughly one to three feet high. Because it's rare for tenants to access this area, water damage can cause significant damage before the consequences become evident. Here are some common causes for water damage within a crawl space.

Excess Humidity

One possible source of water damage within a crawl space involves excess humidity. Homes with broken window seals or an unsealed crawlspace with a dirt floor will generally have humidity problems. Water can evaporate and become trapped in the crawlspace, resulting in a thin sheet of water. This may then lead to water damage, mold growth, or poor air quality.

Leaky or Broken Pipes

If a puddle of water is found in a crawlspace, a leaky or burst pipe may be the cause. This water could be either clean or contaminated, depending on which pipe it escaped from. A musty smell usually indicates clean water that has been sitting for some time whereas a foul stench may indicate sewage water.

Roof Leak

For homes that have crawl spaces directly attached to the roof, water damage will usually be evident on the ceiling and walls of the crawl space. You may even hear water moving from inside the attic to an inside wall, leading to the crawl space. We recommend calling a professional roofer to locate and patch the leak before addressing crawl space water damage.

What Should be Done if Water Damage is Found in My Crawl Space?

Since a wet foundation, damaged drywall, or sewage leaks can cause serious damage to your home in the first 24-48 hours, we recommend calling us for immediate restoration services. We will identify the source of the damage, use professional equipment to treat the area, and properly handle sewage water or standing water that has bred bacteria. Let us help you determine which materials can be salvaged, and we will repair the affected flooring and drywall. 

Call SERVPRO of Northeast Long Beach / Lakewood 24/7 at 562-420-0030 if you experience water damage within your crawl space.

MONDAY MORNING FLOOD DAMAGE

8/29/2018 (Permalink)

SERVPRO technician extracting water from a flood-damaged business in Long Beach

Monday Morning Flood Damage

Water damage may occur unexpectedly, through no fault of your own. For example, when a fire hydrant, adjacent to a commercial building, became sheared by a vehicle, it flooded the business without warning and without the occupants’ knowledge or involvement. Did you know a hydrant can gush 5,000 to 180,000 gallons of water, shooting 50 or 60 feet into the air? The amount of water lost depends on response time, hydrant type, and system pressure. If this type of catastrophe occurs, local businesses and residences must be prepared to mitigate a potential flood. On August 27, 2018, one such incident occurred, and SERVPRO of NE Long Beach/Lakewood was quick to arrive on the scene.

On Monday morning, firefighters began pumping water out of a downtown loading dock after a truck driver accidentally sheared a fire hydrant off its base. A big-rig hit the hydrant around 5 a.m. on Long Beach Boulevard, just south of Fourth Street. Fortunately, it activated a fire alarm in the nearby Chuck E. Cheese’s, alerting authorities. That same morning, SERVPRO of NE Long Beach/Lakewood was called to the scene to complete the water remediation in a nearby business affected by the accident. After an assessment of the situation, the SERVPRO crew was quick to suction water out of the floors and carpets, insuring that the facility was thoroughly and professionally dried down. Due to the extent of water damage, impacting numerous offices, computer room, and common area, the entire job was estimated to take about five days.

If your business becomes flooded, there are a few steps you can immediately take to reduce damage before SERVPRO arrives at the scene.

1. Turn off power to affected rooms, and walk carefully while avoiding sagging ceilings.
2. Find and stop the source. Turn off the valve attached to the leaking fixture, or locate the main water supply valve to the building. If you cannot find the valve, notify a plumber or in some cases, the fire department.
3. Remove as much standing water as possible, but only if you’re certain that the water is clean. Do not use a household vacuum cleaner. Instead, use a professional wet/dry vac or towels and linens to prevent the water from entering unaffected areas.
4. Remove clothing, documents, and objects in the affected area, and place plastic underneath furniture to prevent further water damage. Wooden blocks or Styrofoam can help protect furniture with a solid base, and curtains can be hung to dry.
5. Remove pictures from wet walls and open drawers on wet furniture. Prop up cushions and remove rugs carefully as they may bleed onto other surfaces.

Unexpected flooding is stressful and places your business in a standstill. Whether the source of flooding originated in your building or your neighbor’s, SERVPRO of NE Long Beach/Lakewood is here to help in any emergency, 24/7, and get your business up and running.

HOW TO PREVENT WATER DAMAGE: ON VACATION

7/29/2018 (Permalink)

Water Damage in a Long Beach Home

There may be nothing worse than coming home from a relaxing vacation to a flooded home! SERVPRO of NE Long Beach/Lakewood knows that water damage that isn't resolved quickly can turn into a mold problem.  When a home suffers a water damage event, a mold infestation can quickly arise and spread throughout the residence in as little as 48-72 hours. Mold can cause health effects and can also cause significant damage to your property. So avoiding water damage while you are away is key vacation prep! Here are a few tips, before you head out, to keep your property dry and, hopefully, damage- free:

-Inspect the hoses that connect to major appliances such as washing machines, dishwashers and refrigerator ice-makers. Replace any old or damaged hoses.

-Clear all the debris out of your rain gutters, and check the downspouts for any blockages. This will enable water to exit your roof correctly without flooding or backing up.

-Ask someone to check on your home periodically while you are away to make sure all goes well. If there is a leak or flood, they’ll catch it in the early stages.

-Consider shutting off automatic sprinklers in the front and back of the house. This will prevent you from having a flood in your yard that can migrate into the property.

-Consider turning off the main water in the house. In this way, you are completely avoiding any in-home water damage from pipes that could possibly burst in your absence.

SERVPRO of NE Long Beach/Lakewood is ready to assist when your home is affected by water damage (fire damage, smoke damage, biohazard too)  whether you've been away on vacation or not! Call us 24/7 at 562-420-0030 and let us know how we can help!

WATER DAMAGE - THE SCIENCE OF DRYING

7/5/2018 (Permalink)

Water Damage at a Long Beach residence

The Science of Drying

When faced with water damage, we might instinctively reach for towels to dry the wet. We might add fans to aid the process. However, there is actually a science to the drying process. The knowledge of psychrometrics, the dynamics of moist air, is critical to lower the chances of secondary damages. Your IICRC certified and trained technicians at SERVPRO of NE Long Beach/Lakewood know the steps to take when your business or residence experiences water damage:

• First, we’ll conduct an inspection to detect what material(s) are wet
• Next, we’ll measure how much moisture is in those wet components and monitor whether the materials are drying properly.
• Additionally, we’ll speed up the process by using professional drying equipment.  While a wet building can often dry naturally, it might do so unevenly, inadequately or might take too long…all allowing for secondary damages to occur.

SERVPRO of NE Long Beach/Lakewood has the knowledge, advanced equipment and the technology, DryBook (a proprietary tool that provides real-time documentation, updates on the drying process and confirms industry drying requirements are met) to ensure that your water damage is mitigated. We’ll make it “Like it never even happened.”

FAQ: AS A RENTER, WHO PAYS FOR WATER DAMAGES?

7/2/2018 (Permalink)

Water Damage in a Long Beach residence

Renters often wonder, when faced with water damages, who will pick up the bill? At SERVPRO of NE Long Beach/Lakewood we are called out to cleanup and restore many water damaged properties where multiple parties are involved.  We often have renters, homeowners, property managers, and HOAs on a single water damage repair.  Each project is unique when it comes to water restoration for condos or homes.  Renters are responsible for their belongings, except in rare cases where the landlord's policy covers rental belonging.  If a renter has a rental insurance policy, the policy may cover damaged contents (furniture, clothing, personal items), temporary housing if needed, or cleaning your belongings.  The homeowner is responsible for the structure of the property.  HOAs may be responsible for some of the structural repairs, depending on how the association bylaws are written.   

At SERVPRO of NE Long Beach/Lakewood we are willing and able to guide you through this process.  We do water damage repairs every day, 24/7, so it is our pleasure to help you recover after a water emergency.  Our team is trained to help you file a claim, provide all needed documentation, and also communicate with your landlord and property manager.  Please call SERVPRO at 562-420-0030 and we will help you with the water damage repair at your condo, home, or business. 

YOUR NE LONG BEACH/LAKEWOOD WATER DAMAGE SERVICE 24/7

7/2/2018 (Permalink)

We're available for water damage emergencies, large or small, 24 hours a day

SERVPRO of NE Long Beach/Lakewood is available 24 hours a day for water damage emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 562-420-0030

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of NE Long Beach/Lakewood has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of NE Long Beach/Lakewood 

SERVPRO of NE Long Beach/Lakewood  specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew-

http://www.SERVPROnortheastlongbeachlakewood.com/employee-photos

LONG BEACH/LAKEWOOD: WE SPECIALIZE IN FLOODED BASEMENT CLEANUP & RESTORATION!

7/2/2018 (Permalink)

Flooded Basement? We have the trained staff & necessary equipment to solve your problem!

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Long Beach or Lakewood basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home or business
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today - 562-420-0030

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your structure’s integrity. It’s worth making a call to SERVPRO of NE Long Beach/Lakewood and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days a week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 562-420-0030

FAQ: I AM A RENTER AND MY RENTAL HAS WATER DAMAGE– WHO WILL PAY FOR MY DAMAGED PERSONAL BELONGINGS?

7/2/2018 (Permalink)

What happens to a renter's personal belongings when a water damage occurs?

SERVPRO of NE Long Beach/Lakewood recommends Renter’s Insurance.  Here is why:

Operating our restoration business in the greater Long Beach area presents us with the complex world of working on water damage or fire damage in Multi-Unit or High-rise properties. Let’s give an example of all the players that can be involved in a water loss at a 4-story condo complex with 2 units being affected by the loss. Here is the setup:

• Rita rents Unit 1 on the first floor from her landlord Lucy. Owen lives above Renter Rita in Unit 2 on the second floor and he owns the property. At 2:00 am on a Saturday night, Owner Owen’s toilet starts to overflow.   Owner Owen doesn’t get home until 6:00 am, at which time he discovers the water damage. He shuts off the supply line to the toilet (which actually work because he is a good homeowner who replaced them last year) and calls Renter Rita. Renter Rita answers her phone, telling Owner Owen she is on her way home from the airport after a redeye flight and in no mood to deal with this situation.
• When Renter Rita gets home, she discovers that the toilet water has saturated her bathroom and entire closet full of clothing. Renter Rita calls her Landlord Lucy in tears to give her the news. This is when Renter Rita finds out that her Landlord Lucy is not responsible for any of Renter Rita’s personal belongings. Landlord Lucy says, “Renter Rita, I told you to get Renter’s Insurance when you moved in!” Renter Rita starts to seriously panic at this point. She has a big meeting tomorrow with nothing to wear, not to mention she is already exhausted from her business trip. She starts to soak up water with towels, which does little good but she doesn’t know what else to do.
• In the meantime, Landlord Lucy calls her insurance hotline and asks a lot of questions. Landlord Lucy’s next call is to Owner Owen to yell at him, letting him know that he is responsible to fix her unit and pay for Renter Rita’s stay while the work is being done. Owner Owen tells Landlord Lucy to calm down, mentioning that neither of them is responsible. Alas, Owner Owen has reviewed the CC&R’s, which state that toilet overflow is covered by the HOA, with a few exceptions that they can work out later.  
• At this point Owner Owen and Landlord Lucy start a 3-way call with HOA President Horatio. HOA Horatio is not a morning person, so he tells them that they both need to file their own claims immediately, including Renter Rita if she has insurance. HOA Horatio explains the HOA policy covers only part of the claim, and the final responsibility is worked out at the end of the claim between the insurance carriers. The HOA is required to meet to discuss the claim once it is determined who is responsible for which parts of the claim. This could be a month or more out. If they don’t call SERVPRO of Downtown Long Beach, their preferred Water Mitigation vendor, 
  ASAP, then the claim price will most likely go up since the damage gets worse the longer the water sits.
• Owner Owen and Landlord Lucy hang up and call their insurance carriers back. They too are told by their insurance hotline that SERVPRO of NE Long Beach/Lakewood is their preferred vendor. They decide to make separate claims and call SERVPRO.
• Before they know it, a friendly SERVPRO of NE Long Beach/Lakewood team is on site, taking measurements, setting up equipment, and moving affected items aside for assessment.
• While the SERVPRO team is working, Renter Rita calls her insurance carrier, still in tears, hoping for a miracle. Mr. Insurance places her on hold for several minutes while he reviews her policy. Renter Rita bites her nails, waiting impatiently for them to give her the news. Mr. Insurance gets back on the line to tell Renter Rita that, Yes! You do have a renter’s policy. It turns out her local broker added it at her last renewal, per her request. Renter Rita works so much that she sometimes forgets all the ways she sets herself up for success. She was thrilled to find out that her policy covered her damaged clothing. Mr. Insurance issued Renter Rita an emergency check, as outlined in her policy, to buy a few items while her damaged clothing is evaluated for restoration or repair by the SERVPRO of NE Long Beach/Lakewood team.
• A month later after the repairs are all completed and all affected parties are settled, Owner Owen, Renter Rita, HOA Horatio, and Landlord Lucy meet up at their local wine bar, to catch up and laugh about their big fight. The HOA ended up covering part of the claim and their personal policies covered the balance. They say a group “Cheers!” to their insurance carriers.

 This story could have ended very differently if all parties were uninsured or underinsured. Here are some helpful tips:

• Make sure you understand your coverage.
• Spend time with your agent asking questions to ensure you fully grasp what is and is not covered by your policy.
• Go through different made-up scenarios with your agent to find out what your coverage would be in different situations.                                                    

For example, “What if I left a candle burning and there was smoke damage in my apartment?” Or “What if my neighbor’s refrigerator line leaked and ruined my ceiling?”

• Take the time to review your coverage if anything changes with your property or living situation.
• If you are a renter purchase a renter’s policy. If you are a landlord, encourage your renters to obtain a renter’s policy.
• Moral of the story – insurance is part of our daily American life. Set yourself up for success by purchasing an insurance policy that fits your needs  

Water Damage at your Rental Condo, Multi-Unit Property, or High-rise? We are ready to help. Call SERVPRO of NE Long Beach/Lakewood at 562-420-0030

WATER EMERGENCIES -DAMAGE BEGINS WITHIN MINUTES

2/16/2018 (Permalink)

Basement Flood in Long Beach business before extraction

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of NE Long Beach / Lakewood provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of NE Long Beach / Lakewood arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –562-420-0030

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

 About SERVPRO of NE Long Beach / Lakewood

SERVPRO of NE Long Beach / Lakewood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.